How Can I Retrieve My Username and Password on Access Bank Mobile App?

Irene Olsen

Losing your Access Bank Mobile App username and password can be a frustrating experience. Trying to recover your login credentials can be a daunting task, especially if you are not tech-savvy. Fortunately, Access Bank has made the process of retrieving your username and password on their mobile app easy and straightforward.

If you have forgotten your Access Bank Mobile App username and password, follow these simple steps to retrieve them:

Step 1: Open the Access Bank Mobile App

The first step is to open the Access Bank Mobile App on your mobile device. If you have not installed the app, you can download it from the Google Play Store or Apple App Store.

Step 2: Click on “Forgot Password/Username”

On the login page, click on “Forgot Password/Username”. You will be redirected to a new page where you will be required to enter your registered phone number associated with your account.

Step 3: Enter Your Registered Phone Number

Enter the phone number registered with your Access Bank account in the space provided. Click on “Continue” to proceed.

Step 4: Choose Your Preferred Retrieval Option

You will be given two options for retrieving your login credentials – either through email or by answering security questions. Choose your preferred option and provide all necessary details as required.

Option 1: Retrieving Username and Password via Email

If you choose this option, an email containing your username and a link to reset your password will be sent to the email address associated with your account. Follow the instructions provided in the email to reset your password successfully.

Option 2: Retrieving Username and Password by Answering Security Questions

If you opt for this option, you will be required to answer some security questions related to your account. These questions may include your date of birth, mother’s maiden name, or the last four digits of your ATM card. Answer all questions correctly to retrieve your login credentials successfully.

Step 5: Reset Your Password

After retrieving your username and password, proceed to reset your password. Choose a strong and unique password that you can easily remember but difficult for others to guess.

Tips for Creating a Strong Password:

  • Use a combination of uppercase and lowercase letters.
  • Add numbers and symbols to the mix.
  • Avoid using personal information such as your name or date of birth.
  • Create a lengthy password (at least eight characters).


Retrieving your Access Bank Mobile App username and password is an easy process that requires following some simple steps. By following the steps outlined in this tutorial, you can retrieve your login credentials and regain access to your account quickly. Remember always to protect your login credentials by using strong passwords, not sharing them with anyone, and logging out after each use.