How Do I Configure ServiceDesk Plus Mobile App?

Tyler Yates

Are you looking for a way to configure the ServiceDesk Plus Mobile App? Look no further! In this tutorial, we’ll guide you through the process step-by-step.

What is ServiceDesk Plus?

ServiceDesk Plus is a web-based help desk software that enables IT teams to manage their support tickets efficiently. With its mobile app, users can access their support tickets on-the-go, making it easier to stay on top of their work no matter where they are.

How to Configure the ServiceDesk Plus Mobile App

Configuring the ServiceDesk Plus Mobile App is a straightforward process. Follow these simple steps:

Step 1: Download and Install the App

Before you can start configuring the app, you need to download and install it on your device. You can find it in both Android’s Google Play Store and Apple’s App Store.

Step 2: Launch the App

Once you’ve installed the app, launch it on your device. You’ll be prompted to log in with your ServiceDesk Plus credentials.

Step 3: Configure Your Settings

After logging in, select “Settings” from the menu options. Here, you can configure various settings such as:

  • Notification Settings: Choose which notifications you want to receive.
  • Default View: Select which view you want as your default (i.e., All Requests, My Requests, etc.).
  • Date Format: Choose how dates are displayed.
  • Time Zone: Select your time zone.

Step 4: Sync Your Data

Once you’ve configured your settings, select “Sync Data” from the menu options. This will sync your data between the mobile app and the web-based version of ServiceDesk Plus.

Step 5: Start Using the App!

Congratulations! You’re now ready to start using the ServiceDesk Plus Mobile App. You can view and manage your support tickets, create new tickets, and more, all from your mobile device.


In this tutorial, we’ve shown you how to configure the ServiceDesk Plus Mobile App. By following these simple steps, you can customize the app to suit your needs and access your support tickets on-the-go. With its easy-to-use interface and robust features, the ServiceDesk Plus Mobile App is a must-have for any IT professional.