When a Company Outsources a System It Has Complete Control Over Prioritizing Software Fixes?

Tyler Yates

Outsourcing has become a popular option for companies looking to cut costs and streamline their operations. One area where outsourcing is often utilized is in the development and maintenance of software systems.

When a company outsources a system, it retains complete control over prioritizing software fixes. This can be both a benefit and a challenge, depending on how the company approaches the outsourcing relationship.

Benefits of Outsourcing Software Systems

One of the primary benefits of outsourcing software systems is cost savings. By hiring an offshore or nearshore team to develop and maintain their software, companies can save money on salaries, benefits, and other expenses associated with an in-house team. Additionally, outsourcing can provide access to specialized expertise that may not be available in-house.

Challenges of Outsourcing Software Systems

Despite these benefits, there are also challenges associated with outsourcing software systems. One major challenge is communication.

When working with an offshore or nearshore team, there may be language barriers, cultural differences, and time zone differences that can make communication difficult. This can lead to misunderstandings and delays in software fixes.

Another challenge is maintaining quality control. When working with an external team, it can be difficult to ensure that the same level of quality is maintained as would be expected from an in-house team. Companies need to establish clear quality control processes and ensure that their outsourced team understands and follows them.

Controlling Prioritization of Software Fixes

One area where companies retain complete control when outsourcing a system is in prioritizing software fixes. When there are bugs or issues with the system, the company can decide which ones are most important to fix first.

Establishing Prioritization Criteria

To effectively prioritize software fixes when working with an external team, companies need to establish clear criteria for prioritization. This may include factors such as:

  • The severity of the issue
  • The impact of the issue on users
  • The complexity of the fix
  • The potential impact on other parts of the system

By establishing clear criteria, companies can ensure that their outsourced team understands how to prioritize software fixes in a way that aligns with their business objectives.

Communicating Prioritization Decisions

Once prioritization criteria have been established, it’s important to communicate decisions clearly to the outsourced team. This can be done through a ticketing system or other project management tool, where issues are assigned priorities and deadlines. It’s important to ensure that the outsourced team understands how to use the tool and how to escalate issues if necessary.

Monitoring Progress and Quality

Finally, it’s important for companies to monitor progress and quality when working with an external team. This may involve regular check-ins, reviewing code changes, and testing fixes before they are deployed. By maintaining visibility into the development process, companies can ensure that their outsourced team is delivering high-quality work that meets their standards.


Outsourcing software systems can provide many benefits for companies looking to save costs and access specialized expertise. However, there are also challenges associated with working with an external team. By establishing clear criteria for prioritizing software fixes, communicating decisions effectively, and monitoring progress and quality, companies can maintain control over their systems while still benefiting from outsourcing.