Why Is Fidelity Mobile App Not Working?

Tyler Yates

Are you having trouble accessing your Fidelity Mobile App? You’re not alone.

Many Fidelity customers have reported issues with the mobile app not working as expected. In this article, we’ll explore some of the reasons why this might be happening and what you can do to fix it.

Reasons Why Fidelity Mobile App May Not Be Working

Outdated App Version

One of the most common reasons why your Fidelity Mobile App may not be working is that you’re using an outdated version of the app. This can cause a range of issues, from login problems to missing features and slow performance. To fix this, simply update your app to the latest version.

Network Connection Issues

Another reason why your Fidelity Mobile App may not be working is that there could be a problem with your network connection. If you’re experiencing slow or no internet connectivity, this could prevent the app from functioning properly. Try resetting your Wi-Fi or cellular data connection and see if that helps.

Server Maintenance

Fidelity periodically performs server maintenance to keep their systems up-to-date and secure. During this time, some or all of their services may be unavailable for a short period. If you’re trying to access the app during maintenance hours, you may experience issues logging in or accessing certain features.

What Can You Do?

If you’re experiencing issues with your Fidelity Mobile App, there are several steps you can take to try and resolve them:

  • Check for updates: As mentioned earlier, make sure your app is updated to the latest version.
  • Restart your device: Sometimes simply restarting your phone or tablet can help resolve connectivity issues.
  • Contact Support: If all else fails, reach out to Fidelity’s customer support team for assistance. They can help you troubleshoot the issue and provide further guidance.


In conclusion, if you’re having trouble accessing your Fidelity Mobile App, it could be due to an outdated app version, network connection issues, or server maintenance. Take the necessary steps outlined in this article to try and resolve the issue. If you’re still experiencing problems, don’t hesitate to contact Fidelity’s customer support team for further assistance.